Terms and Conditions
Last updated: 27 August 2026
Thank you for shopping at Artisanal & Co.
The following terms are applicable to any products that You purchased with Us.
We hope you enjoyed your shopping experience with us, and we look forward to offering new and exciting products in the future.
Shipping & Delivery
Artisanal & Co only ships within Australia at this time.
We use Australia Post to send all orders.
Please ensure your details are entered correctly when placing your order, as we take no responsibility for orders delivered to the incorrect address.
Insurance
Our postage and handling fee includes insurance cover.
Cancellation of Orders
Artisanal & Co may cancel your order if we cannot provide you with the goods in your order. We will contact you should this arise and issue a refund within 24 hours.
Products Missing from an Order
We take great care in packing orders, but should an item be missing from your order when it arrives, please contact us immediately, and we will investigate accordingly.
Return and Refund Policy
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalised have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear singular or plural.
Definitions
For the purposes of this Return and Refund Policy:
You mean the individual accessing or using the Service, the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Artisanal & Co.
Service refers to the Website.
Website refers to Artisanal & Co, accessible from https://www.artisanalandco.com/.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The Goods were purchased in the last 14 days
The Goods are in the original packaging
The following Goods cannot be returned:
The supply of Goods made to Your specifications or clearly personalised.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should contact us for the address to return your items to.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We cannot issue a refund without receiving the Goods or proof of received return delivery.
AU Clothing Size Guide
(all measurements in cm)
Women’s Clothing Sizes
Size Bust Waist Hips
8 82 67-69 89-92
10 86-88 70-72 92-96
12 89-92 72-76 96-100
14 92-96 77-80 100-104
16 96-102 93-97 114-118
18 103-106 89-93 109-113
Men’s Clothing Sizes
Size Chest Waist Neck
36 S 91-94 76-79 36-37
38 M 96-98 81-83 37-38
40 M 99-101 84-86 38-39
42 L 102-104 87-89 39-40
44 L 105-107 90-92 40-41
46 XL 108-110 93-95 41-42
Infant and Child Clothing Sizes
Size Chest Category
0 56 Babies & Toddlers
2 62 Toddlers
4 68 Age 3-4
6 72 Age 5-6
8 76 Age 7-8
Infant Shoe Sizes
Age Shoe Sole Length
0-3 months 9
3-6 months 10
6-9 months 11
9-12 months 12
Contact us
Please get in touch with us if you have any questions about our Returns and Refunds Policy - contact us.